What is it?

TeleMedicine services are an innovative approach to on-call healthcare, easy and accessible for anyone with a phone. With 24/7 availability, you are able to call in to a qualified, locally-based doctor with any of your health questions. As a full-time employee of Stat Staff Professionals, you are offered this service for free, without a co-pay, thanks to our partnership with Upstate Concierge Medicine.

Upstate Concierge Medicine, founded by Capital Region-based doctors, is a blend of concierge and telemedicine services where you and your family can be treated by a physician over the phone, any time of day. By subscribing to this service you will have 24/7 access to a local compassionate health care provider that brings emergency medicine experience and telemedicine experience to your care.  They are accessible via telephone, text messaging, video conference and email day and night, 365 days a year.

No appointments, no co-pays, no waiting rooms. Just qualified, on-demand care.

Learn more about Upstate Concierge on their website.

How it Works

Once you are registered for the service, you have access to call in to the on-call line for real-time care. Phone number information and further instructions will be provided upon sign-up.

Full-time, benefit-eligible employees are able to register for TeleMed as they sign-up for our other benefits. Benefits eligibility is considered any employee working an average of 30 or more hours per week. Employees are not automatically enrolled in this benefit, and must sign-up at the time of hire or benefit eligibility. Please use the form below to request sign-up.

Once you have signed up, our benefits team will submit your information to complete your registration. Benefit start dates are held on a rolling basis for the first of each month, regardless of when you sign-up. For example, if you sign-up on the 13th of the month, or benefit will become active on the 1st of the next month.

If you have any questions about the TeleMed service, or about signing up, please contact our benefits team by phone at (518) 871-1611 or via email at



Please fill out the form below. Please contact us if you need to submit additional information.

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